Frequently Asked Questions (FAQs) – Mahadev Books

Need help with something? Here are our most frequently asked questions.

1. What is Mahadev Books?

Mahadev Books is an online bookstore offering a wide range of books across various genres. We also provide a unique book exchange program, secure payment options, and worldwide shipping.

2. How does the book exchange service work?

You can exchange your old books with other readers by paying a minimal exchange fee of Rs. 50 per swap. Simply list your book, choose a new one, and complete the process easily.

3. Can I sell my used books on Mahadev Book?

Yes! You can list your used books for sale, set your price, and earn cash or store credit when someone purchases them.

4. What payment methods do you accept?

We accept multiple secure payment options, including credit/debit cards, net banking, UPI, digital wallets, and more.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to monitor your order’s delivery status.

6. What is your return and refund policy?

Books can be returned within 5 days if they are in their original condition. Refunds are processed after inspection, and shipping fees are non-refundable. Some items, such as digital books and clearance products, are not eligible for returns.

7. Do you offer discounts or membership benefits?

Yes! We offer exclusive discounts for registered members, seasonal promotions, and special offers for loyal customers.

8. How do I contact customer support?

You can reach our customer support team 24/7 via email, WhatsApp on our website for any inquiries or assistance.

9. What is the subscription plan, and how does it work?

Our book rental subscription allows you to read both new and used books, return them, and get fresh ones. This ensures an affordable and continuous reading experience.

10. How do I contact customer support for personalized services?

You can contact us via WhatsApp, email, or our website to personalize your book-buying, selling, or exchange experience.

11. Do you offer doorstep delivery for purchased or exchanged books?

Yes, we provide fast and reliable doorstep delivery for all purchases, exchanges, and rentals.

12. Can I donate books to Mahadev Book?

Absolutely! You can donate books to underprivileged readers, schools, and libraries through our donation program.

13. Are the books quality-checked before selling or exchanging?

Yes, every book undergoes a strict quality check to ensure they are in good condition before being listed for sale, exchange, or rental.

14. Do you offer academic and textbook rentals?

Yes, students can rent academic books and textbooks at affordable prices, reducing the cost of education.

15. What are the payment options available?

We accept multiple payment methods, including UPI, debit/credit cards, net banking, and cash on delivery (COD) in select areas.

Still have a question?

We'd be happy to help you with any questions you have! Please let us know what you're looking for, and we'll do our best to assist you.